Terms and conditions

Version of 5 October 2026.

1. Who we are

2. What these terms cover

They apply to all services offered to property owners (the “client”): rental management, Home Check, maintenance, cleaning, guest services, concierge and one-off services. If a quote or written agreement says otherwise, that agreement prevails.

3. Agreeing on services

The chosen service, its price and details are confirmed in writing (quote, email or WhatsApp). Your written acceptance forms the agreement. A receipt is given when keys are handed over.

4. Right of withdrawal

If you are a private individual and the agreement is made at a distance (email, WhatsApp, phone), you have 14 days to change your mind without giving a reason, by writing to us. If you ask us to start the service before this period ends, you will only pay for the part of the service already provided.

5. Prices

Prices shown on the website include VAT (IVA).

The rental management commission is calculated on the rental income for the period, meaning the amounts received by the owner for the stays (after platform fees such as Airbnb or Booking), excluding re-invoiced cleaning fees and taxes.

Not included: cleaning, linen, supplies, repairs, materials and contractors’ work. These costs are paid by the owner. Any additional expense, whatever the amount, is approved by you in advance. No purchase or paid work is ever ordered without your agreement.

6. Invoicing and payment

The rental management commission is invoiced after the rental, every month, for stays completed in the previous month. The owner gives access to, or sends, the platform statements.

Home Check plans and one-off services are invoiced monthly. Invoices are payable by bank transfer within 15 days. If payment is still late after a reminder, services may be suspended.

7. Duration and termination

All services are without any minimum term. Either party can end them at any time, in writing (email or WhatsApp), with one month’s notice.

During the notice period, services continue as normal and the commission remains due on stays in that period. At the end, keys are returned against a receipt, together with useful information about the property and upcoming bookings.

8. Owner’s commitments

The owner remains the official host and the legal party responsible for the property. In particular, the owner agrees to:

– hold the permits required for holiday rentals (registration number in the Tourism Register of the Valencian Community) and comply with the community rules of the building;
– have valid home insurance, also covering rentals if the property is rented out;
– carry out, unless otherwise agreed in writing, the mandatory guest registrations;
– provide accurate information and a property in good working order;
– pay the costs related to the property (community fees, repairs, utilities).

9. Emergencies

In an emergency threatening the property (water leak, serious breakdown, break-in…), we notify you immediately. If you cannot be reached, we only take protective measures that cost nothing (for example turning off the water supply or securing access) while awaiting your approval for any expense.

10. Liability

We commit to doing our work with care and diligence (best-efforts obligation). However, we are not liable for:

– damage, theft or loss caused by guests or anyone else present in the property;
– damage or poor workmanship by the contractors and providers we coordinate: we choose them carefully, but each professional remains responsible to the owner for their own work;
– damage caused by weather, flooding, fire, burglary or illegal occupation, or by normal wear and tear or hidden defects of the property and its equipment;
– anything that happens between two visits: a Home Check is a visual check of accessible areas at the time of the visit;
– loss of income (cancellations, low occupancy, platform decisions or reviews);
– the consequences of inaccurate information, the owner’s instructions or advice not followed;
– force majeure events.

In any case, and to the extent permitted by law, our liability is limited to the amount invoiced to you over the last three months, except in the case of gross negligence or wilful misconduct. These limits do not remove any right granted to consumers by law.

11. Keys and access

Keys and access codes are kept in a secure place, with no indication of the property’s address, and are only given to the people needed to provide the service.

12. Personal data

Your data is processed as explained in our privacy policy. When we process your guests’ data on your behalf, we act as your data processor under the GDPR: only on your instructions, confidentially and securely, and we delete or return the data when our services end.

13. Photos

Home Check report photos are for you only. Photos taken for your listings are only used for those listings, unless you agree otherwise.

14. Complaints and applicable law

For any complaint, write to contact@costablancahomemanagement.com: we reply as quickly as possible. Official complaint forms (hojas de reclamaciones) are available on request.

These terms are governed by Spanish law. In a dispute with a consumer, the competent court is the one set by law. Between businesses, the courts of Elche have jurisdiction. If the language versions differ, the Spanish version prevails.