Privacy policy

This page explains what data we receive through this website, why, and what your rights are.

Data controller

Data we collect

The contact form may collect your name, email address, phone or WhatsApp number, the location of your property and the content of your message. If you message us on WhatsApp, we also receive your number and your messages.

Why we use it

Only to answer your request, understand your needs and, if you wish, send you a service proposal. Your data is never sold.

Legal basis

Processing is based on your request (pre-contractual measures) and, where required, on your consent, given by ticking the box on the form.

How long we keep it

Data is kept for as long as needed to handle your request. If we then work together, it is kept for the periods required by law (including tax law).

Who can access it

Only the technical providers needed to run the website and our messaging: the website host, the email service, and WhatsApp (Meta) if you contact us that way. The website also uses Google Fonts to display its typefaces: your browser connects to Google’s servers, which receive your IP address.

Transfers outside the European Union

Google (website fonts) and Meta (WhatsApp) may process some data in the United States. These transfers are covered by the EU–US Data Privacy Framework, to which these companies adhere.

Required data and automated decisions

Your name and email are needed to reply to you; the other fields are optional. No automated decision-making or profiling is carried out using your data.

Your rights

You can ask to access, correct or delete your data, restrict or object to its use, receive a copy of it, and withdraw your consent at any time. Simply write to contact@costablancahomemanagement.com.

If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.